You're expected to respond to every review — while running a full hotel.
❌ Reviews on too many platforms
❌ Response writing eats up time
❌ Staff misses the same issues again and again
❌ Feedback slips through the cracks
❌ Complaints escalate because no one followed up
❌ Ratings drop, bookings slow — and it’s on you
You don’t need more data. You need better execution.
Reputation Guard AI takes it off your plate.
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Collects guest reviews automatically
Consolidate guest feedback from leading OTA platforms.
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Analyzes what guests are really saying
Get insights beyond star ratings and surface comments.
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Writes professional, on-brand replies
AI that writes like you would, maintaining your brand voice.
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Turns feedback into clear tasks for your team
Actionable assignments that drive improvement.
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Tracks if those tasks are completed
Accountability that ensures follow-through.
From review → response → real improvement
This is built for operators like you:
General Managers
You're juggling feedback and managing a short-staffed team while handling everything else
Operations Leaders
You're tired of chasing loose ends and ensuring follow-through across departments
Front Desk Managers
You're replying to guest reviews at midnight after a long shift
Service-Focused Staff
You're putting out fires that could've been prevented with better feedback systems
We help you close the loop. Automatically.
60-Day Free Pilot Access
Full access to our AI platform
Experience the complete system with no limitations.
Smart review responses — done in your tone
AI that writes like you would, maintaining your brand voice.
Action Cards — tasks created + assigned automatically
Turn feedback into actionable items and deploy task lists.
Weekly check-ins with our founder
Direct support from someone who understands hotels.
Recognition as a founding hotel
Be known as an innovator in your market.
Early adopter discount (locked in for life)
Permanent pricing advantage over competitors.
Boutique & Independent Hotels
Franchise Hotels
This is not a trial. It's your unfair advantage.
We don't just show you problems. We tell your team what to do next.
Example: "The staff was friendly, but no one could recommend a place to eat nearby."
Department: Front Desk / Guest Services
Task: Curate a printed or digital "Local Favorites" guide with staff picks
Success Metric: Increase in positive guest comments mentioning helpful suggestions
Timeline: 1 week
Budget: Low
How does the task assignment work?
Every review is automatically analyzed and converted into specific, actionable tasks. These tasks are then assigned to the appropriate departments based on your organizational structure.
What happens after tasks are assigned?
The system tracks completion status and follows up automatically. Managers can see at a glance what's been addressed and what still needs attention.
📋 Small comment → Real task → Measurable result
Reputation = Revenue
Lost Bookings
Bad reviews directly translate to missed revenue opportunities.
Trust Factor
89% of guests trust hotels that respond professionally to feedback.
Revenue Impact
A single star rating improvement can boost revenue by up to 9%.
Brand Loyalty
Smart responses build a reputation that generates repeat bookings automatically.
With Reputation Guard AI, you:
Respond fast → Take action
Improve team accountability
Keep small issues from becoming big problems
Protect your brand. Boost your bottom line.
Save time. Improve service. Win loyalty.
I'm Michael Ruiz
I spent 15+ years in hotel operations and management. I lived your reality.
Reputation Guard AI was built for one reason:
"I didn't need another tool. I needed a system that worked while I was running the rest of the hotel."
This is your chance to help shape the system we all wish we had.