Meet The Team
Meet the Leadership Behind Reputation Guard AI
Combining hospitality expertise and AI innovation to revolutionize hotel reputation management.
Michael Ruiz – Founder & CEO
Michael Ruiz is the founder of Reputation Guard AI, an AI-powered platform revolutionizing how hotels manage guest feedback and operational improvements.
With over 15 years of leadership experience at International Hotel Brands, Michael saw firsthand how poor follow-through on guest feedback leads to revenue loss and lower guest satisfaction.
Determined to solve this industry-wide issue, Michael leveraged his expertise in AI automation, guest experience, and hotel operations to create Reputation Guard AI.
By merging hospitality, AI, and automation, Michael is helping hotels reduce inefficiencies, drive direct bookings, and maintain a competitive edge.
"I believe that technology should enhance—not replace—the human experience in hospitality. My mission with Reputation Guard AI is to help hotels turn guest feedback into real-world improvements that drive revenue, efficiency, and guest satisfaction. Excited to connect with fellow innovators who share this vision!"
Connect with Michael on LinkedIn